EnvoHQ Privacy Policy
Last updated: October 12, 2026
This policy explains what information Envo Facility Solutions LLC ("Envo," "we") collects through EnvoHQ (envohq.com and app.envohq.com), how we use it, who we share it with and the choices you have. Our online store at envousa.com has its own privacy policy.
EnvoHQ handles two kinds of information:
- Account information about the businesses that sign up and their users. Envo decides how this is used, and this policy covers it.
- Business data that our customers put into EnvoHQ about their own customers, crews, vendors and vehicles. Our customer (the business) controls that data; Envo stores and processes it only to provide EnvoHQ to them. If you're a customer of a business that uses EnvoHQ and have a question about your information, contact that business first. We'll help them respond.
1. Information we collect
When you sign up and pay
- business name, contact name, email address and phone number
- the plan you choose, and your billing history
- payment details, which are entered on Stripe's checkout page and kept by Stripe. Envo never sees or stores full card or bank numbers.
When you and your users use EnvoHQ
- each user's name, email, role and sign-in activity
- what you enter: customers and their contact details, addresses, jobs, estimates, invoices, payments, expenses, receipts, photos, notes, inspections, vehicles and VINs, parts and equipment
- vendor SSN or EIN numbers, if the owner chooses to add them for 1099 reporting
- vehicle locations and trips, if your business uses GPS trackers with Traction
- the activity log of who changed what and when, which keeps your records accountable
Automatically
- technical information needed to run and secure the Service, such as IP address, browser type and error logs
- EnvoHQ keeps your sign-in session in your browser's local storage. We don't use advertising cookies, and we don't use analytics or tracking tools on envohq.com or in the app.
2. How we use information
- to provide EnvoHQ: show your records, send the emails you ask it to send, produce PDFs and reports, run reminders and automations
- to bill your plan and record your customers' online payments
- to support you when you contact us
- to keep the Service secure, prevent fraud and fix problems
- to send account emails, such as sign-in links, receipts and notices about changes. We don't send marketing emails to your customers, and we only send you EnvoHQ news you can unsubscribe from.
- to meet legal obligations
We don't sell personal information, share it for advertising, or use your business data to market to your customers.
3. SSN and EIN numbers
Vendor tax ID numbers are kept in a separate, locked part of the database. Office users see only the last four digits. Only the account owner can see the full numbers, and only in the owner's own year-end download; each download is logged. Copies of the year-end package sent by email leave the numbers out. Envo staff don't view them, and they're left out of every Envo export.
4. Who we share information with
We share information only with the service providers that run parts of EnvoHQ for us, and only what each needs:
| Provider | What it does for EnvoHQ | What it receives |
|---|---|---|
| Supabase | database, sign-in and file storage (U.S., Ohio region) | all account and business data |
| Netlify | hosts the envohq.com and app.envohq.com websites | visitors' technical information |
| Stripe | subscription billing, and payments to your own Stripe account | billing contact and payment details |
| Resend | delivers EnvoHQ's emails | recipients' email addresses and the message |
| GPS tracker network | sends tracker locations and vehicle readings to EnvoHQ | tracker and vehicle data |
| NHTSA (U.S. government) | VIN decoding and recalls | the VIN only |
| National Weather Service | job-site forecasts | map coordinates only |
| U.S. Census Bureau, OpenStreetMap, Geoapify | turn addresses into map points and drive times | addresses only |
| OpenFreeMap, Google Fonts | map images and the app's fonts | visitors' technical information |
We may also share information when the law requires it, to protect people's safety or our legal rights, or as part of a merger or sale of the business, in which case this policy continues to protect it.
5. How long we keep it
- Business data is kept while your account is active.
- After an account closes, it stays read-only and downloadable for 90 days, then may be deleted. The owner can ask us to delete it sooner.
- Raw GPS tracker events are kept 30 days.
- Billing records are kept as long as tax and accounting law requires.
- Backups are overwritten on their normal schedule.
6. Security
EnvoHQ uses encrypted connections (HTTPS) everywhere. Each business's data is walled off from every other business's at the database level. Users only see what their role allows, and sensitive actions are logged. No system is perfectly secure; if a breach affects your information, we'll notify you as the law requires.
7. Your choices and rights
- Owners can view, correct, download and delete their business's data in EnvoHQ, and close the account.
- Any user can update their own name and password.
- You can ask us at accounts@envousa.com to access, correct, download or delete information we hold about you. We'll verify the request before acting on it.
- Depending on where you live, you may have additional rights under state privacy laws. We won't treat you differently for using them.
8. Children
EnvoHQ is for businesses and isn't meant for anyone under 18. We don't knowingly collect information from children.
9. Changes to this policy
We'll post any changes here and update the date at the top. For material changes, we'll email account owners before they take effect.
10. Contact
Envo Facility Solutions LLC
2480 N Henderson Rd, Davison, MI 48423
accounts@envousa.com ยท (313) 497-5151