EnvoHQ Terms of Service

Last updated: October 12, 2026

These terms are an agreement between your business and Envo Facility Solutions LLC ("Envo," "we," "us") for the use of EnvoHQ, our business software at envohq.com and app.envohq.com (the "Service"). By creating an account, paying for a plan or using the Service, you agree to these terms on behalf of your business. If you don't agree, don't use the Service.

1. Who can use EnvoHQ

• EnvoHQ is for businesses. You must be at least 18 and authorized to sign up on behalf of your business.
• The person who signs up is the account owner. The owner controls the account, invites users, sets their roles and is responsible for everything done under the account.
• Keep your sign-in details private. Tell us right away at accounts@envousa.com if you think someone used your account without permission.
• The information you give us when signing up must be accurate and kept up to date.

2. Plans, billing and renewal

• Prices for the base plan, add-on modules, extra users, vehicles and trackers are shown on envohq.com and at checkout.
• Plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Payments are processed by Stripe.
• Adding or removing modules, users or vehicles changes your next bill. Changes made mid-period may be prorated by Stripe.
• Prices don't include sales tax. If tax applies where you are, it will be added to your bill.
• If a card or bank payment fails, Stripe retries it and we email the owner.

3. Cancelling and refunds

• The owner can cancel anytime in Settings > Plan & billing > Manage billing. Cancelling stops the next renewal. You keep full access until the end of the period you've paid for.
• 30-day money-back guarantee: if EnvoHQ doesn't make your work easier, email us within 30 days of your first payment and we'll refund it in full. This applies once per business.
• Otherwise, payments are not refundable, including for unused days of a month. A yearly plan cancelled after the first 30 days runs to the end of its year and is not refunded.
• If we end the Service or a paid module for reasons other than your breach of these terms, we refund any prepaid, unused full months.

4. Late payment

If your plan isn't paid by the end of the paid period, your account has a 7-day grace period. After that it becomes read-only: you can sign in, view and download your data, but not add or change records. Nothing is deleted. Paying the balance restores full access.

5. Price changes

We may change prices. We'll email the owner at least 30 days before a new price applies, and it starts at your next renewal after that notice. If you don't want the new price, cancel before then.

6. Your data

• You own your data: your customers, jobs, estimates, invoices, payments, expenses, vehicles, photos, files and everything else you or your users put into EnvoHQ.
• You give us permission to store, process, display and send your data only as needed to run the Service for you, to support you when you ask, to keep the Service secure, and as the law requires.
• We don't sell your data, and we don't use it to advertise to your customers.
• You can download your data at any time from Settings > Data, including after your account becomes read-only.
• After your account is closed, it stays read-only and downloadable for 90 days. After that we may delete it. Ask us at accounts@envousa.com to delete it sooner. Backups are overwritten on their normal schedule.

7. Your customers, employees and other people in your account

You're responsible for the information you put into EnvoHQ about other people, such as your customers, crews, vendors and drivers. In particular:

• You must have the right to collect and store that information and to share it with us so we can provide the Service.
• Emails EnvoHQ sends for you (estimates, invoices, reminders, approval requests, review requests, project updates) go out under your business name. You're responsible for having permission to send them and for following email laws, including honoring unsubscribe requests. EnvoHQ includes unsubscribe links on marketing-type emails.
• Text messages: EnvoHQ opens your own phone's texting app; it doesn't send texts itself. Only text customers who have agreed to it. EnvoHQ lets you record that consent.
• Vendor tax IDs (SSN or EIN): only enter them for vendors you pay and must report to the IRS, and keep the year-end files that contain them secure.

8. Online payments from your customers

• Online card and bank payments go to your own Stripe account, which you open through EnvoHQ. Your Stripe account is governed by Stripe's terms, including the Stripe Connected Account Agreement. You're the seller of record for those payments.
• Stripe charges its own processing fees. Envo doesn't currently add a fee to these payments; if that changes, we'll give you 30 days' notice.
• Refunds, chargebacks and disputes on your customers' payments are between you, your customer and Stripe. Envo doesn't hold or move your customers' money.

9. GPS trackers and Traction

• Trackers bought from Envo belong to you once paid for. An unused tracker may be returned within 30 days of delivery for a refund.
• Tracking depends on cellular coverage, the tracker company's network and the vehicle itself. Locations and trip data may be delayed, missing or approximate.
• You must tell your drivers that vehicles are tracked, and get their written consent where your state requires it. Use tracking only for lawful business purposes.
• Raw tracker events are kept 30 days; trips and vehicle readings are kept with your account.

10. Lift, inspections and vehicle information

• VIN details and recall information come from the U.S. National Highway Traffic Safety Administration (NHTSA) and are shown as provided. They may be incomplete or out of date.
• Inspection checklists, service schedules, specs and reminders are tools to help your shop. Your shop remains fully responsible for inspections, repairs, road-worthiness, and meeting DOT, state and manufacturer requirements.
• Customer approvals collected through EnvoHQ links record what your customer approved. You're responsible for your approval limits and for the work you perform.

11. Reports, taxes and accounting

EnvoHQ's reports, including the year-end package, sales tax report, tax-line totals and 1099 list, organize the records you enter. They are not tax, legal or accounting advice. Review them with your accountant before filing anything.

12. Acceptable use

Don't use EnvoHQ to:

• break the law, or send spam or misleading messages
• upload anything you don't have the right to share, or anything harmful such as malware
• try to access other businesses' data, probe or bypass security, or overload the Service
• copy, resell or rebuild the Service, or scrape it with automated tools
• share one user's sign-in among several people; each person gets their own user

13. Availability and changes

We work to keep EnvoHQ running and your data safe, but we don't guarantee it will always be available or error-free. We may need downtime for maintenance and updates. We may add, change or remove features. We'll give notice before removing a feature that is a main part of a module you pay for.

14. Suspension and closing

• We may suspend or close an account that breaks these terms, puts the Service or other customers at risk, or is used for fraud. When we can, we'll warn you first and give you a chance to fix it.
• You can close your account by cancelling your plan and asking us at accounts@envousa.com.
• Sections 6, 11 and 15 to 19 continue after an account closes.

15. Envo's property and your feedback

EnvoHQ, its software, design, names and logos belong to Envo. These terms give you the right to use the Service while your plan is active. They don't transfer ownership. If you send us ideas or suggestions, we may use them without owing you anything.

16. Services from other companies

EnvoHQ connects to other companies' services, including Stripe (payments), Resend (email delivery), NHTSA (vehicle data), the National Weather Service (forecasts), map and address-lookup services, and GPS tracker networks. Their services have their own terms, and we're not responsible for their outages or errors.

17. Disclaimer

Except as stated in these terms, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement, to the fullest extent the law allows.

18. Limitation of liability

To the fullest extent the law allows:

• Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, even if told they were possible.
• Envo's total liability for all claims relating to the Service is limited to the amount you paid Envo for the Service in the 12 months before the event that caused the claim.

These limits don't apply to your payment obligations or to your responsibilities under Section 19.

19. Your responsibility for claims

You agree to defend and indemnify Envo against claims by others arising from your data, your use of the Service in breach of these terms or the law, your messages to your customers, your vehicle tracking, or the work your business performs.

20. Governing law

These terms are governed by Michigan law, without regard to conflict-of-law rules. Any dispute will be resolved only in the state or federal courts located in Michigan, and both parties agree to those courts.

21. Changes to these terms

We may update these terms. For material changes, we'll email the account owner at least 30 days before they take effect. Using the Service after that date means you accept the updated terms. The date at the top always shows the current version.

22. Contact

Envo Facility Solutions LLC
2480 N Henderson Rd, Davison, MI 48423
accounts@envousa.com · (313) 497-5151